2006-9 - 2009-10 Team Leader
Location:Dalian Job Type:Full-time Department: Report to: Number of Subordinates:employees monthly salary:7000RMB
Job Category:Others
Career Level:Mid Career(2+ years experience)
Responsibilities and Achievements:
Work in Global Service Desk, initially played as an agent then promoted to team leader after 6 months.Agent:To provide IT solutions to customersTo respond the needs of customers and archive customer satisfactionTo log and track cases dispatched to different work groups in the global projectTo communicate with other solution towers for solutionsPlay as Incident Coordinator for customers’ IT outage handlingTeam LeaderTo make sure all SLAs(Service Level Agreement) meet target of the contractMaintain team operation functionalDistribute and track process updates, to make sure all processes are properly followedPerform incident lifecycle managementEscalate outages and exceptions to corresponding work groupReview team performance weekly with customersInternal team/individual performance evaluation managementRoutine report check and analysis Elite corp
Industry:Machine Manufacturing/Heavy Industry Company Type: Company Size: Company Profile:
2004-1 - 2006-8 Onsite Engineer
Location:Shenzhen Job Type:Full-time Department: Report to: Number of Subordinates:employees :
Job Category:Technical Support/Maintenance Engineer
Career Level:Entry Level(less than 2 years experience)
Responsibilities and Achievements:
Routine maintenance of common hardware and software for usersOS and software include Windows XP、Windows 2000、Windows 98、Windows 95、BPCS client and Lotus Notes clientRoutine Daily/Weekly/Monthly tape backup via BrightStorSetup and maintain local DHCP/DNS services Shenzhen Medical Examination Institute
Industry:Government/Nonprofit Organization Company Type: Company Size: Company Profile:
2003-1 - 2003-12 IT Specialist
Location:Shenzhen Job Type:Full-time Department: Report to: Number of Subordinates:employees :
Job Category:Technical Support/Maintenance Engineer
Career Level:Entry Level(less than 2 years experience)
Responsibilities and Achievements:
Routine maintenance of common hardware and software for usersDaily data backup jobMiscellaneous routine work
